Refund policy

Faulty, damaged, or incorrect items
Contact us within 5 days of delivery with your order number and a photo/video of the issue. We'll arrange a replacement (subject to stock) or a full refund — your choice, in line with your rights under the Consumer Protection Act. We cover return shipping for genuinely faulty, damaged, or incorrect items.

Change of mind
Because these are personal electronics, we can only accept change-of-mind returns if the item is unused and in its original, unopened packaging, requested within 5 days of delivery. Return shipping is at your cost, and a 15% handling/restocking fee will be deducted from your refund to cover inspection and repackaging.

How to request a return
Email us at luxology.agency@gmail.com with your order number and a description of the issue (plus a photo for damaged/faulty items). We'll respond with next steps — please don't send anything back before we've confirmed the return.

Conditions
Returned items must be unused, undamaged, and include all original packaging and accessories. Items showing signs of use, installation, or modification won't qualify for a refund or exchange.

Refund timing
Approved refunds are processed to your original payment method within 14 business days of us receiving and inspecting the returned item.

Order changes or cancellations
Contact us within 24 hours of ordering if you need to change or cancel — after that, your order may already be in fulfilment and can't be changed.