Shipping policy

Order cut-off
Orders placed before 2:00 PM (SAST) on a business day begin processing that day. Orders placed after the cut-off, or on a weekend/public holiday, begin processing the next business day.

Processing time
0–2 business days before your order ships.

Delivery time
3–5 business days after dispatch, Monday–Friday. Deliveries don't happen on weekends or public holidays.

Shipping cost
A flat R79 shipping fee applies to LoadBreeze orders.

Where we deliver
We currently deliver within South Africa only, to a physical street address — we're unable to deliver to PO Boxes.

Contact us
luxology.agency@gmail.com

Order tracking
You'll receive a confirmation email with a tracking number and link as soon as your order ships.

Delays
While we aim to meet the timeframes above, delays can occasionally happen outside our control (courier disruptions, weather, high-demand periods). We'll let you know promptly if your order is significantly delayed.

Lost or missing packages
If your tracking shows "Delivered" but you haven't received your package: check the delivery address on your order, check with neighbours/household members/building security, then contact the courier directly with your tracking number. If the courier confirms the package is lost, contact us with your order details and we'll arrange a replacement (subject to stock) or a full refund.